Returns & Exchanges
Read how to contact Luma Deals about damaged, incorrect or return-eligible products.
Contact us first
If your product is damaged, incorrect or you believe it qualifies for a return or exchange, contact customer support promptly with your order number and clear photos.
Eligibility review
Eligibility depends on the item, its condition and the policy communicated for that product or order. Some items may not be eligible for return or exchange.
Do not send items without instructions
Please wait for support to review your request and provide return instructions. This helps ensure the parcel is sent to the correct place and can be identified.
Refunds
If a refund is approved, our team will explain the applicable method and expected process. Timing may depend on the payment method and review.
Contact
Email info.lumadeals@gmail.com with your order number and details.